Customer Service

Got questions? Contact blu® to get the answers.

Attention: Our Customer Service support hours are changing. Effective March 28th, 2016 we will be open from 8:00am-8:00pm Eastern time Monday – Sunday.

Contact Us

Open 7 days a week, 8 a.m.–8 p.m. EST

Submit a Customer Service Inquiry

For website issues or faults:

Ask blu

If you have a specific question that needs answering, check out our FAQs at the Ask blu page. We might’ve already answered your query.

blu One-Year Warranty (U.S. Retail and Online Orders Only)

We stand behind the quality of our product and guarantee to the original purchaser that our product shall be free from defects in material and workmanship for a period of one year from the original purchase date. This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your blu product, simply complete the Replacement Merchandise Authorization (RMA) form online.

Please allow 1–2 weeks for processing. Click here to watch a video detailing our new simplified blu Returns process.


blu is available to U.S. customers with U.S. shipping addresses with delivery supplied by either The United States Postal Service (USPS) or UPS. New orders are typically packed within 2 business days of ordering and are delivered within the time frame specified during checkout based upon the shipping option selected. These time frames are merely a guide, and we offer no guarantee unless otherwise posted. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.

NOTE: Free shipping is offered for purchases handled by UPS MAIL Innovations and delivered by USPS, except for customers with shipping addresses in U.S. states where a signature is required for delivery of vaping products. These customers will be required to sign for their package at delivery, and the customers have the option of UPS Ground shipping, free of charge, in order to meet this requirement. We cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office or UPS. We now offer free UPS Ground shipping on all orders totaling $100 or more.

Shipping FAQs

Order Status

Once you complete your order, a confirmation will be sent to your email address. Once your order has been packed, you will receive an update email that will include your tracking number. If you have a blu account, you can check your order status any time by simply clicking on the “My Account” link which appears on most pages. From there, you will be able to view information about your order.

Ordering FAQs