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Regulation
Will I still be able to buy flavor cartridges online?

Yes. The FDA proposed rule does not include restrictions regarding sales of electronic cigarettes and related products online.

Regulation
Will there be tax implications? Will e-cigs be taxed like regular cigarettes everywhere?

The FDA proposed rule does not address taxation of electronic cigarettes.

Regulation
What effect will this have on the ingredients used / listed?

As makers of electronic cigarettes, blu will be required to register ingredients with the FDA; the likely outcome is that consumers will be better able to rely on the quality of the products they purchase.

Regulation
How will flavors be affected? Are they going away?

The FDA proposed rule does not include restrictions or a ban on flavors.

Regulation
What is the Family Smoking Prevention and Tobacco Control Act?

As part of its implementation of the Family Smoking Prevention and Tobacco Control Act, the FDA announced on April 24, 2014, a proposed new rule to extend its tobacco authority to cover electronic cigarettes. Under the proposed rule, makers of electronic cigarettes would, among other requirements:

  • Register with the FDA and report product and ingredient listings;
  • Only market new tobacco products after FDA review;
  • Only make direct and implied claims of reduced risk if the FDA confirms that scientific evidence supports the claim and that marketing the product will benefit public health as a whole; and
  • Not distribute free samples.

In addition, under the proposed rule, the following provisions would apply to newly “deemed” tobacco products:

  • Minimum age and identification restrictions to prevent sales to underage youth;
  • Requirements to include health warnings; and
  • Prohibition of vending machine sales, unless in a facility that never admits youth.
Warranty/Replacements
If I buy your product from a third party, will I be covered by your warranty?

The blu one-year warranty only applies to products purchased directly from www.blucigs.com and our certified retailers.

Warranty/Replacements
Is it possible to void the warranty?

Yes. If the product is used with non blu-certified products, used for commercial purposes, damaged by wear-and-tear, misuse, abuse or negligence, or accidentally damaged or tampered with, the warranty will be voided.

Your product manual will provide more information about the proper use of your blu™ products.

Warranty/Replacements
What is the blu One-Year Warranty (U.S. retail and online orders only)?

We stand behind the quality of our products and guarantee to the original purchaser that our electronic components shall be free from defects in material and workmanship for a period of one year from the original purchase date. This warranty applies to the products under normal use and is subject to all product usage documentation. In the event you need to exchange your blu™ pack, battery, or charger, complete our online Replacement Merchandise Authorization (RMA) form. If you don’t have a blucigs.com account, you’ll be asked to create one. If your product needs to be returned to us, we’ll send a prepaid envelope for shipping. Your replacement product typically leaves our warehouse within two (2) business days of the approval of your return. Your request must be received within one year from the original purchase date. We reserve the right to refuse any exchange request that does not meet these requirements. All sales are final. Flavor cartridges and disposable products are NOT eligible for replacement or exchange.

Regulation
Does this mean that the smoke juice will need to be registered?

In the event the proposed rule becomes final, makers of electronic cigarettes will need to register ingredient listings with the FDA.

Warranty/Replacements
Can I get my money back if I have a faulty product?

All sales are final. If covered by the warranty, you are eligible to receive replacement parts only.

Warranty/Replacements
How do I return or replace faulty products covered by your warranty?

Electronic components are covered by our limited 1-year warranty. If any of these items are defective during the warranty period, you can exchange it for an operational one at no extra cost. Complete the Replacement Merchandise Authorization (RMA) form online. If you don’t have a blucigs.com account, you’ll be asked to create one.

Warranty/Replacements
Are disposables, flavor cartridges, and blu Tank™ systems covered under the warranty?

No. blu Tanks systems, flavor cartridges and disposable products are NOT eligible for replacement or exchange. Contact Customer Service if you have any questions regarding your product.

Warranty/Replacements
How long does the warranty last?

Our limited warranty lasts one year from the original purchase date.

blu Rewards
: I did {Activity}, but I have not gotten points for it; why am I not getting my points?

Depending on the number of people completing activities and interacting with the rewards program at a given time, the system can slow down occasionally. Points typically show up in as little as a few seconds, but during busy times, it can take a few hours for your points to appear.

Troubleshooting
Why am I experiencing low vapor production?

There are multiple reasons why this may be happening.

Drained Battery
This is the most common reason why your electronic cigarette is producing low vapor volume. Replace it with a fully charged battery.

Check the Intake Hole
If you’ve tried using a fully charged battery and vapor production is still low, ensure you’ve removed the pull tab (the small sticker) from the blu Tank™ unit or flavor cartridge. This problem also occurs if your fingers are blocking the intake hole, so be mindful of how you hold your e-cig!

Dirty Battery
Over time, residue can build up in the threads of your e-cig battery, which can impact the performance and vapor production of your e-cig. If you’ve tried the previous tips but still don’t have good vapor production, try cleaning the battery threads next. To do this, you will need cotton swabs and the battery itself.

  1. Take one end of the cotton swab and rub it over the battery threads in a circular motion. If the threads are dirty, you will see the residue on the cotton swab.
  2. Blow on the battery threads to make sure any extra residue is removed.
  3. Screw the clean battery into a flavor cartridge and take a drag on your e-cig.

Atomizer Needs a Boost
Sometimes you may need to give the atomizer a little boost to increase vapor production. With your fully assembled e-cig, blow into the blu Tank™ unit or flavor cartridge quickly and repeatedly 4-8 times. This will activate the atomizer, which heats the liquid and turns it into vapor. Once you see vapor, wait for 15-30 seconds, and then start using your electronic cigarette normally.

Faulty Tank or Cartridge
Finally, if you’ve tried the tips above and you still can’t get good vapor production, you may have a faulty tank or cartridge. Replace it with a new one.

Troubleshooting
Why is my blu Tank™ unit or flavor cartridge stuck?

If you are unable to unscrew the tank or flavor cartridge from the battery by hand, gently squeeze and turn the flavor cartridge with pliers. Do not use the pliers on the battery! Once you have freed the cartridge from the pliers, discard it immediately.

The most common cause for stuck tanks or flavor cartridges is over-tightening by the user. You should stop screwing the flavor cartridge into the battery as soon as you feel resistance

Troubleshooting
Why is my electronic cigarette hot?

If you use your electronic cigarette too much in a short period of time, it can become hot. If you notice this, stop using the e-cig for five minutes to allow it to cool.

Troubleshooting
Why is my battery not holding a charge?

Your e-cig battery may not be holding a charge because:

  1. The battery threads are dirty.
  2. One of your chargers is not working properly.
  3. The battery is faulty.

Cleaning the Battery

  1. Unscrew the battery from the flavor cartridge and look at the threads. If they are dirty, clean them by following this simple process:
  1. Unscrew the battery from the flavor cartridge.
  2. Get a cotton swab (Q-tip) and the battery.
  3. Take the cotton swab and rub it over the battery threads in a circular motion. If the threads were dirty, you will see the residue on the cotton swab.
  4. Blow on the battery threads to make sure any extra residue is removed.
  5. Screw the clean battery into a flavor cartridge and take a drag on your e-cig.

Check for Faulty Chargers
If your battery’s threads are clean and you’re still not getting a charge, try charging the battery in your USB charger, your pack, and car charger (if applicable).

If your battery does charge properly in one charger but does not charge properly in another, your charger is faulty, not your battery.

Chargers are covered by our one-year warranty. If you are still under warranty, you can exchange it for an operational one at no extra cost.

This warranty applies to the product under normal use. In the event you need to exchange your blu™ product, complete the Replacement Merchandise Authorization (RMA) form online.

Faulty Battery
If you’ve tried the tips above and your battery is not charging properly, you have a faulty battery.

Batteries are covered by our one-year warranty. If your battery is still under warranty, you can exchange it for an operational one at no extra cost.

This warranty applies to the product under normal use. In the event you need to exchange your blu™ product, simply complete the Replacement Merchandise Authorization (RMA) form online.

Troubleshooting
Why is my battery flashing?

If your battery flashes 15 times, it means your e-cig is being over-used and that you should take a break.

If your battery flashes 30 times, it needs to be recharged.

If your battery flashes continually, it’s an indication of a problem with the battery’s performance. To fix the issue, try cleaning the battery first.

Cleaning the Battery

  1. Unscrew the battery from the flavor cartridge.
  2. Get a cotton swab (Q-tip) and the battery.
  3. Take the cotton swab and rub it over the battery threads in a circular motion. If the threads were dirty, you will see the residue on the cotton swab
  4. Blow on the battery threads to make sure any extra residue is removed
  5. Screw the clean battery into a flavor cartridge and take a drag on your e-cig

If the battery continues to blink, you have a faulty battery. Batteries are covered by our one-year warranty. If you are still under warranty, you can exchange it for an operational one at no extra cost.

This warranty applies to the product under normal use. In the event you need to exchange your blu™ product, simply complete the Replacement Merchandise Authorization (RMA) form online.

Troubleshooting
Why does my blu Tank™ unit or flavor cartridge have a burnt taste?

There are a couple reasons why this could be happening.

Liquid is Low
If your blu Tank unit or flavor cartridge is out of liquid, you may get a burnt taste. Throw away the used tank or flavor cartridge and replace it with a new one.

Liquid has Settled in the Wrong Spot
Ideally, the liquid will settle near the threaded side of the blu Tank unit or flavor cartridge. Sometimes, the liquid settles on the opposite side of the tank or cartridge, which can cause a burnt taste. First, remove the tank or cartridge from the battery. Then, try one of the following:

  1. Place the tank or cartridge flat on your palm and roll it between your hands for a few seconds, or
  2. Lay the tank or cartridge flat on your palm and lightly tap it, or
  3. Simply blow sharply into the tank or cartridge 3-5 times, or
  4. Set the tank or cartridge thread side down on a flat surface for 45 minutes

Any of these options should get the liquid closer to the threaded side of the blu Tank or flavor cartridge and should get rid of the burnt taste. If you try each option and you still get a burnt taste, it is most likely a faulty tank or cartridge and it should be discarded.

Ordering
How do I contact Customer Service about my online order?

Customer Service is open 7 days a week, 7 a.m.–11 p.m. EST.

Call Toll-Free number: 1-888-207-4588

Submit a Customer Service Inquiry

For website issues or faults: webmaster@blucigs.com

International Checkout: internationalcheckout.com

Ordering
Which credit cards does blu accept online?

If you’re placing an order on our website, you can pay with your Visa, MasterCard, and Discover card. Other payment methods will be available to you when you purchase blu products from one of our retail partners.

Ordering
How do I know the status of my online order?

Once you complete your order, a confirmation will be sent to your email address. Once your order has been packed, you will receive an update email that will include your tracking number. If you have a blu account, you can check your order status any time by simply clicking on the “My Account” link which appears on most pages. From there, you will be able to view information about your order.

Ordering
How do I sell blu eCigs® electronic cigarettes at my store?

We are always looking to expand our product availability in brick and mortar stores in the United States and abroad. If you are interested in sales opportunities, contact your local cigarette supplier.

Disposables
Where can I purchase Disposables?

Disposables are available for purchase from our retail partners and you can use our store locator to find a location near you. You can also find disposables available for sale in our online store.

Disposables
Can I return a defective Disposable?

No. Disposables are NOT eligible for replacement or exchange. Contact Customer Service if you have any questions regarding your product.

Disposables
Can I recharge my Disposable?

No. Disposables are intended for one-time use only. There’s no assembly and nothing to charge or recharge. Open the package, remove the rubber cap and take a draw from that end of the e-cigarette.

Disposables
What are the nicotine levels and ingredients in the Disposables?

The listing of ingredients and nicotine levels for blu eCigs® electronic cigarette disposables can be located on the back of blu product packaging.

Disposables
How long will a Disposable last?

Our disposables will last approximately 400 puffs, depending on individual use.

Disposables
How do I know when my Disposable is empty?

When you notice a decline in the amount of vapor produced after each puff, and the blue light at the tip no longer illuminates when you puff, then it’s time to throw away the disposable. For reference, a typical user will get approximately 400 puffs from each disposable. This is equivalent to about two packs of traditional cigarettes.

Disposables
How big are the Disposables?

Disposables are 0.38” x 4.63” — slightly longer than a traditional 100s cigarette.

Disposables
Why would I buy a Disposable instead of your rechargeable electronic cigarettes?

Our disposables are a great low-cost way to try electronic cigarettes. Disposables are also a great option if you need a low-fuss, compact e-cig.

Chargers
Where can I purchase chargers?

You can buy blu eCigs® electronic cigarette chargers in our online store.

Chargers
Can I return a defective charger?

Yes. All electronic components are covered by our limited 1-year warranty. If any of these items are defective during the warranty period, you can exchange it for an operational one at no extra cost.

This warranty applies to the product under normal use. In the event you need to exchange your blu product, simply complete the Replacement Merchandise Authorization (RMA) form online.

Chargers
How long will my charger last?

blu™ chargers should last for many years if cared for as specified in your product manual. All of our chargers are covered by a limited one-year warranty. If your charger stops working during the warranty period, complete the Replacement Merchandise Authorization (RMA) form online.

Chargers
Are other electronic cigarette chargers compatible with blu™ products?

No. Using a different charger can cause damage to your batteries and packs and can increase the risk of an electrical fire. Using other chargers also voids your warranty. Only use blu eCigs® chargers to charge your batteries and packs. Chargers and other accessories may be purchased in our online store.

Chargers
Can I charge my pack and batteries at the same time?

Yes. Insert the battery into the appropriate slot in your pack and then connect the pack to your charger. The pack and batteries will charge simultaneously.

Chargers
What kind of charger do I need to charge an individual battery?

A USB charger will only charge a battery and will not charge a pack.

  1. Plug your USB charger into a USB port on your computer or other USB-enabled device.
  2. Screw your battery directly into the opposite end of the charger. The light on the charger will remain red until it has fully charged, and then will indicate that it is ready by turning blue.

We do not recommend leaving your battery in the USB charger for longer than 24 hours at a time.

Chargers
Can I use any type of charger or cable to charge my Pack?

There are two types of chargers that connect directly with our packs: the car charger and the wall charger.

The blu PLUS™ Pack comes with a wall charger and a corresponding USB cable that can be used with a USB-compatible device (such as a computer).

The Premium and Premium100 Packs each come with a wall charger that is compatible with the blu Premium, blu Premium100, and blu™ Rechargeable Packs.

The blu Rechargeable Pack comes with a car charger that is also compatible with the blu Premium and blu Premium100 Packs.

The Universal Car Charger is compatible with all blu packs, and is the only car charger compatible with the blu PLUS+ pack. It has a blue face plate instead of a black one. The Universal Car Charger can be purchased in our online store.

We do not recommend that you use any other charger or charging cord sold by a third party, as we can’t guarantee those other companies’ products meet the voltage and current requirements of our pack. Should you choose to use an outside party’s product, we cannot assure performance or be responsible for any issues that you may experience with your pack. In addition, using non-blu charging devices may void your warranty. Chargers and other accessories may be purchased in our online store.

Chargers
Does the USB charger come with a cord?

No. To charge your electronic cigarette battery with the USB charger, insert the charger into the USB drive on your computer and screw the battery into the other end of the charger.

Chargers
What do the lights on the USB charger indicate?

When the light is red, it means the e-cig battery is charging. When the light is blue it means the e-cig battery is ready for use. We do not recommend leaving your battery in the USB charger for longer than 24 hours at a time.

Chargers
What do the lights on the car charger indicate?

When the light is red, it means the pack is charging. When the light is blue it means that the e-cig pack is ready for use.

Chargers
What do the lights on the wall charger indicate?

When the light is red, it means the pack is charging. When the light is blue it means that the e-cig pack is ready for use.

Batteries
Where can I purchase batteries?

You can find blu batteries available for sale in our online store. Note that you should always charge your battery prior to using it for the first time.

Batteries
Can I return a defective battery?

Yes. All electronic components are covered by our limited 1-year warranty. If any of these items are defective during the warranty period, you can exchange it for an operational one at no extra cost.

This warranty applies to the product under normal use. In the event you need to exchange your blu product, simply complete the Replacement Merchandise Authorization (RMA) form online.

Batteries
What’s the difference between automatic and manual e-cig batteries?

Manual batteries feature a button on the electronic cigarette that must be pushed in order for the e-cig to operate. This functionality was implemented to help e-cig users preserve battery power when the product was not in use.

Automatic batteries activate only when the product is in use. All blu eCigs® batteries are automatic and preserve battery power for you.

Batteries
Are e-cig batteries safe?

Yes, when properly cared for and used as recommended.

blu recommends storing your batteries in your pack when not in use. This protects the batteries from puncture and heat exposure. If you notice any damage to your battery, stop using it immediately and discard it.

To discard a damaged battery, follow this process:

  1. Make sure the battery has cooled down and is not charged. For safety reasons, if the battery is physically damaged, DO NOT continue using it to deplete the charge. Simply continue to step 2.
  2. In a bucket or container, make a salt water mix. You should add ½ cup of salt for every gallon of water.
  3. Drop the e-cig battery into the water. If possible, cover the bucket or container with a lid.
  4. Let the battery sit for two weeks.
  5. When ready, take the battery out of the salt water, wrap it in newspaper or paper towels, and place it in the normal trash. The battery is now landfill safe.
Batteries
How long does each battery last between charges?

All blu batteries are constructed using the latest Lithium-Ion technology.

  • The blu™ Rechargeable and Premium batteries will last approximately 80–100 puffs before requiring a full recharge.
  • blu Premium100 batteries will last approximately 150 puffs before requiring a full recharge.
  • The Universal PLUS+ and Premium100 Battery will last approximately 200 to 240 puffs before requiring a full recharge.
  • blu™ disposables cannot be recharged and should be discarded.

These are merely guides, and actual results may vary for each individual, depending on how the product is used.

Batteries
How long does it take to recharge a battery?

A fully discharged blu™ Rechargeable or Premium battery will take:

  • Approximately 70 minutes to fully recharge in the pack.
  • Approximately 60 minutes to fully recharge using the USB charger.

blu Premium100 batteries will take:

  • Approximately 70 minutes to recharge in the pack.
  • Approximately 90 minutes to fully recharge using the USB charger.

Universal PLUS+ and Premium100 Batteries will take:

  • Approximately 30 minutes to recharge in the blu PLUS™ pack.
  • Approximately 70 minutes to recharge in the Premium100 pack.
  • Approximately 60 minutes to recharge using the USB charger.

blu™ disposables cannot be recharged.

For safety and warranty purposes, use only approved blu accessories to charge your batteries.

Batteries
How do I charge my electronic cigarette batteries?

Your e-cigs can be charged by a USB charger or your pack.

blu™ Charger How it Works
E-cigarette Pack Your pack has one slot for charging a spare battery when you’re on the go. Insert the battery into the appropriate slot and you’re all set! Be sure your pack is charged, which enables the pack to charge your e-cig battery.
USB Charger Plug your USB charger into a USB port on your computer or other USB-enabled device. Screw your battery directly into the opposite end of the charger.
Batteries
How big are blu batteries?
  • The blu Original and blu Premium batteries are 3.5 inches long and 0.31 inches wide.
  • blu Premium100 is 3.88 inches long and 0.38 inches wide.
  • The Universal PLUS+ and Premium100 Battery is also 3.88 inches long and 0.38 inches wide.
Batteries
Can I overcharge my Battery?

If You Use the Pack to Charge the Battery
If you are using the pack to charge your battery, you cannot overcharge it. Your pack will monitor and charge the battery as needed.

If You Use the USB Charger to Charge the Battery
Yes, it is possible to overcharge your battery using the USB charger. The light turns red while the battery charges. The light on the USB charger will turn blue when the battery has been fully charged. We do not recommend leaving your battery in the USB charger for longer than 24 hours at a time.

Batteries
How many times can I recharge my battery?

As long as you care for it as directed in your product manual, you can expect to get about 1,000 recharges out of each blu eCigs® battery. Note that tampering with, overcharging, and / or exposure to excessive heat will reduce the number of recharges you can get from your blu eCigs battery.

Batteries
How do I know when the battery needs recharging?

Your battery will blink 30 times when it needs to be recharged.

If you notice a decrease in the amount of vapor produced, it’s typically an indication that your battery should be recharged.

Batteries
How do blu batteries work?

When a user inhales, the battery is automatically activated and the tip of the battery lights up blue. The battery heats up the liquid that is inside the blu Tank™ unit or flavor cartridge. This then passes through the atomizer (inside the tank or cartridge), which vaporizes the liquid. The user is then able to inhale the vapor.

Rechargeables
Where can I purchase Rechargeable Kits?

The blu™ Rechargeable kit is available for purchase from our retail partners and you can use our store locator to find a location near you. The blu™ Rechargeable, Premium, and Premium100 kits are all available for sale in our online store.

Rechargeables
Can I return a defective kit or pack?

Yes. All electronic components are covered by our limited 1-year warranty. If any of these items are defective during the warranty period, you can exchange it for an operational one at no extra cost.

This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your blu product, simply complete the Replacement Merchandise Authorization form online.

Rechargeables
How many batteries can my pack charge before it must be recharged?

The pack will charge approximately seven batteries before the pack itself is depleted and must be recharged. The number of times the blue light blinks on the pack indicates the approximate number of times the pack can charge the battery before the pack needs recharging.

Rechargeables
How long will it take to recharge my pack?
Pack Type Charge Time Once Discharged
blu Rechargeable Approximately 2.5 hours
Premium Approximately 2.5 hours
Premium100 Approximately 3 hours
Rechargeables
How do I know when my pack needs to be recharged?
  • When the blu™ Rechargeable pack needs recharging, the blue light will blink rapidly, approximately every two minutes.
  • The Premium and Premium100 packs indicate that they need recharging when the last blue light on the side of the pack will blinks, approximately every two minutes.
Rechargeables
How do I charge my pack?

The pack is shipped with some charge already; however, prior to using the pack for the first time, it is recommended that you completely charge the pack before using it.

Complete the following steps for the blu™ Rechargeable pack:
To charge with a USB cable:

  1. Plug the enclosed USB cable’s large end into the USB-compatible device (such as a USB port on your computer).
  2. Plug the USB cable’s small end into the bottom of your pack.

To charge in a vehicle:

  1. Plug the enclosed car charger into any standard 12V DC car lighter outlet.
  2. Plug the enclosed USB cable’s large end into the car charger.
  3. Plug the USB cable’s small end into the bottom of your pack.

Complete the following steps for the Premium and Premium100 packs:

  1. Plug the wall charger into any 100V – 240V outlet.
  2. Plug the large end of the enclosed USB cord into the wall charger.
  3. Plug the small end of the cable into the bottom of your pack.

The 3 blue lights on the side of your pack will start cycling to show the pack is charging. These lights will stop cycling and the pack will vibrate once to indicate the pack has been charged successfully.

Rechargeables
How do I charge my batteries in the pack?

Batteries are shipped with a slight charge already; however, prior to using the batteries for the first time, it is recommended that you completely charge them prior to use.

To charge batteries in the blu™ Rechargeable pack:

  1. Place the battery into the slot marked “CHARGE” inside the pack and close the lid.
  2. The pack’s red light will glow when the battery has been properly loaded into the pack and the lid has been closed.
  3. As soon as the battery is fully charged, the red light will shut off.
  4. Store the battery in the charge port until needed.

To charge batteries in the Premium or Premium100 pack:

  1. Place the battery into the charge port inside the pack and close the lid.
  2. During charging, the three red lights on the side of your pack will cycle. They will stop cycling when the battery is charged.
  3. Store the battery in the charge port until needed.
Rechargeables
What are the indicators on the side of the Premium Pack?
  • The blue indicator bars reflect the current charge level of the pack; the greater the number of bars that are lit, the greater the remaining charge. During the charging process, the indicator will continually cycle through all three light bars until charging is complete. When the pack is fully replenished, the blue lights will stop cycling and the pack will vibrate once. Open the pack lid for charge level anytime.
  • The red indicator bars on the bottom reflect the current charge level of the spare battery. During the charging process, the indicator will continually cycle through all three light bars until charging is complete. When the battery is ready for use, the red lights will stop cycling.
Rechargeables
What are some of the features of the Premium Kit?

The pack logo on the Premium Kit is illuminated and upon opening the pack, the blu lights up to let you know the pack has a sufficient charge. Once closed, the logo deactivates after30 seconds.

Premium packs have a social feature that allows you to recognize when you are around other Premium users. Your pack comes with the social feature turned off by default and can be activated by pressing the button on the left side of the pack. Your pack will vibrate twice when the social feature is turned on and once when it is deactivated. Just like you, your Premium pack is looking to socialize.

The blu social feature works using radio signals in an unlicensed band and has been FCC certified.

Rechargeables
What comes in a Premium Kit?

The Premium Rechargeable Kit comes with the following: one black or white Premium pack, two batteries, one USB charger, one wall charger, one five-pack of flavor cartridges in the nicotine strength and flavor of your choice, a one-year warranty and the product manual.

Rechargeables
What are the indicators on the side of the Premium100 Pack?
  • The blue indicator bars reflect the current charge level of the pack; the greater the number of bars that are lit, the greater the remaining charge. During the charging process, the indicator will continually cycle through all three light bars until charging is complete. When the pack is fully replenished, the blue lights will stop cycling and the pack will vibrate once. Open the pack lid for charge level anytime.
  • The red indicator bars on the bottom reflect the current charge level of the spare battery. During the charging process, the indicator will continually cycle through all three light bars until charging is complete. When the battery is ready for use, the red lights will stop cycling.
Rechargeables
What are some of the Features of the Premium100 Kit?

The pack logo on the Premium100 Kit is illuminated and upon opening the pack, the blu logo lights up to let you know the pack has a sufficient charge. Once closed, the logo deactivates after 30 seconds.

Premium100 packs have a social feature that allows you to recognize when you are around other Premium100 users. Your pack comes with the social feature turned off by default and can be activated by pressing the button on the left side of the pack. Your pack will vibrate twice when the social feature is turned on and once when it is deactivated. Just like you, your Premium100 pack is looking to socialize.

The blu social feature works using radio signals in an unlicensed band and has been FCC certified.

Rechargeables
What comes in a Premium100 Kit?

The Premium100 Rechargeable Kit comes with the following: One black Premium100 pack, two batteries, one USB charger, one wall charger, one pack of blu Tanks™ in the nicotine strength and flavor of your choice, a one-year warranty and the product manual.

Rechargeables
What are the indicators on the side of the blu™ Rechargeable Pack?
  • The top light is blue, and it is associated with the pack’s charge. When the pack needs recharging, the blue light will blink rapidly, approximately every two minutes. This light will also blink when you first place a battery into the pack for charging. The number of times the blue light blinks indicates the number of times the pack can charge the battery before the pack needs recharging.
  • The bottom light is red, and it is associated with the e-cigarette battery’s charge. The red light will glow when the battery is properly loaded into the pack and the lid is closed. The red light will stop glowing once the battery is fully charged.
Rechargeables
What are some of the features of the blu™ Rechargeable Kit?

The blu Rechargeable kit includes a slim, rechargeable pack that comes with multiple charging options. The pack holds three flavor cartridges so you can charge your batteries and always be on the go. Flavor options include Classic Tobacco, Magnificent Menthol, or a Variety Pack of flavor cartridges.

Rechargeables
What comes in the blu™ Rechargeable Kit?

The blu Rechargeable kit comes with the following: one black Rechargeable pack, two batteries, one USB cable, one car charger, and one five-pack of flavor cartridges, a one-year warranty, and the product manual.

Rechargeables
Where can I find the various product User Guides?

blu Rechargeable Kit Manual: Download blu Rechargeable Kit Manual (PDF)

blu Premium and Premium100 Manual: Download blu Premium and Premium100 Manual (PDF)

blu Original Manual: Download blu Original manual (PDF)

Flavors
What are the ingredients in blu flavor cartridges?

blu™ flavors are made in the U.S.A. with domestic and imported ingredients. The listing of ingredients and nicotine levels can be located on the back of blu product packaging.

Flavors
How much nicotine is in each flavor cartridge?

blu™ cartridges comes in varying nicotine strengths ranging from High to Non-Nicotine. The nicotine levels can be located on the back of blu product packaging.

Flavors
How do I use or change my flavor cartridge?

To use a flavor cartridge, complete the following steps:

  1. Remove one flavor cartridge from the pack.
  2. Remove the plastic end cap from one end of the flavor cartridge.
  3. Remove the intake seal from the other end.
  4. Screw the cartridge into the battery.

Flavor cartridges are sealed until the cap and seal are removed, but if for some reason you get fluid from the cartridge on your skin, wash the affected area under water. Once a cartridge is empty, it will not produce vapor and can be replaced.
Do not remove the cartridge cap or seal until you are ready to use a cartridge. Cartridges should be stored in the pack with the threaded side down.

Flavors
How do I know when my flavor cartridge is empty?

When your electronic cigarette produces less vapor, stops producing vapor altogether, or provides an off taste, it’s time to replace the flavor cartridge.

Flavors
How long do flavor cartridges last?

Individual usage will vary. The estimated number of puffs per cartridge is approximately 250.

Flavors
Why do some flavor cartridges contain propylene glycol?

We are constantly evaluating ways to improve our flavors. Propylene glycol, when combined with glycerin, enhances flavor delivery in some of our flavors. Propylene glycol is commonly used in electronic cigarettes as a base carrier and to help blend flavor ingredients. When combined with glycerin, it also enhances flavor delivery and aerosol density, and generally improves the overall product quality and vaping experience.

Propylene Glycol and Allergic Reactions: There might be very individualized personal conditions that result in a highly sensitive reaction to any kind of chemical substance. In the event you experience an allergic reaction while using any of our products, please discontinue its use and consult with your personal physician for medical advice.

Flavors
Can I refill my flavor cartridge?

No. The atomizer, which is the component that turns the liquid into vapor, will stop working properly after the cartridge becomes empty. In effect, your electronic cigarette will not work if you try to refill your empty flavor cartridge.

blu eCigs® flavor cartridges are intended for one-time use only.

Flavors
Are your flavor cartridges compatible with other brands of electronic cigarettes?

None of our flavor cartridges are compatible with products made by other electronic cigarette brands.

Flavors
How do I properly dispose of my used flavor cartridge?

Simply unscrew the empty cartridge from the battery, and throw it away.

Flavors
What should I do if my flavor cartridge begins to leak?

We continually make improvements in the quality of our flavor cartridges. However, if you notice a leak in your flavor cartridge, wipe away the liquid, avoiding direct contact with your mouth and skin. Unscrew the cartridge from the electronic cigarette battery, and let it sit for 5 minutes. Screw the cartridge back in. If the problem persists, dispose of the cartridge.

Flavors
Can I make my own liquid and use it with my flavor cartridge?

No. First, all flavor cartridges are completely sealed on the inside. If you attempt to open the cartridge, remove the liquid, and replace it with your own, it will cause malfunctions with your electronic cigarette and will void your warranty.

Second, nicotine, if not properly tested and regulated, is a dangerous substance. Because e-liquid is ingested, it’s essential that you are mindful of the source and ingredients that go into it. If you aren’t sure, you run the risk of injury. For this reason, we strongly recommend against making and using your own e-liquid with our products.

Flavors
Can I return a defective flavor cartridge?

No. Flavor Cartridges are NOT eligible for replacement or exchange. Contact Customer Service if you have any questions regarding your product.

Flavors
Where can I purchase blu™ flavor cartridges?

Flavor cartridges are available for purchase from our retail partners and you can use our store locator {LINK TO:  http://store.blucigs.com/store-locator/} to find a location near you. You can also find cartridges available for sale in our online store.

Disposables
How do Disposable electronic cigarettes work?

Disposables come in one piece. Inside the disposable is a battery, atomizer, and the flavor cartridge, which contains liquid. When a user inhales on the mouthpiece, the battery activates the atomizer, which heats up the liquid and turns it into a vapor. The vapor is what a user inhales and exhales.

Flavors
What is a Cartridge/Cartomizer?

The blu™ cartridges are a combination of a cartridge and an atomizer in one unit. They are designed to offer the best possible user experience. Because they are one unit and are replaceable, the flavors are optimized to the device to alleviate issues with atomizers and vapor consistency. blu flavors are manufactured in the U.S.A. with domestic and imported ingredients.

General
Are blu eCigs® batteries compatible with other electronic cigarette brands?

No. Use of blu eCigs® batteries with other brands may cause malfunctions and will void your warranty.

General
How should I store my blu eCigs® electronic cigarette?

It is recommended that you keep blu™ e-cigarettes in the pack at all times when not in use. Carrying the e-cigarettes outside of the pack (e.g., loosely in your pocket or purse) may cause them to become damaged and malfunction.

If you are using a disposable, it is recommended that you keep the silicone cap that comes with the unit and store your disposable with the cap when not in use.

General
What is blu’s story?

With increasing governmental regulations, bans, and cultural taboos being directed at traditional cigarette smoking, blu eCigs was founded in order to give smokers their freedom back. Our electronic cigarettes replicate the feel of traditional cigarettes, but they don’t produce smoke, don’t produce ash, and don’t leave nasty odors. Plus, you have the option between flavors, including tried-and-true tobacco and menthol. And because electronic cigarettes are less offensive than traditional cigarettes, smokers have more freedom to smoke them, even in many places where traditional cigarettes are banned.

General
Are electronic cigarettes addictive?

Electronic cigarettes contain nicotine derived from tobacco. Nicotine is an addictive chemical. Therefore, our position is that electronic cigarettes are addicting.

General
Where are your products made?

Our products, which include packs, flavor cartridges, blu Tank™ systems, batteries, and chargers, are made in China. The liquid is made in the U.S.A. with domestic and imported ingredients.

General
Does blu produce smoke?

No, blu eCigs® electronic cigarettes produce a vapor that looks like smoke, but disappears in seconds.

General
How do I know if a particular item is marked as Clearance?

Some of our flavors have different options associated with them, such as nicotine strength, which you select by using drop-down menus. Not all nicotine strengths for a particular flavor may be marked for Clearance. If a flavor/nicotine strength is marked for Clearance it will state a Clearance Price with the amount that the product is discounted in red. If you do not see pricing listed in red, then the item is not a Clearance item. Here is an example:

clearance_indicator_2

Be sure to check the pricing information on the item before you select to add it to your cart.

General
Why did you discontinue or change a product?

We are sorry if one of our products is being discontinued or has changed and that means an unhappy experience for you. Decisions to discontinue or change our products is not something that blu does without much consideration. We listen to our customers and put them first, monitor customer purchasing patterns and feedback, and strive to provide the best experience and innovation that we can. With innovation comes change, which means that evolving our technology comes with decisions we have to make about our products in order to keep moving forward. Our Customer Service team can help you with recommendations and questions that you have about other blu products.

General
Are prices in the Clearance Store the same as what is in retail?

No. Product pricing in the Clearance Store is only valid for items that are sold online directly from blu.

General
Can I get bulk discounts on products in the Clearance Store?

We do not offer bulk discounts for items marked as Clearance. The discounts offered in the Clearance store, with rare exceptions, will be more significant than the bulk purchasing discounts that we offer for some of our products.

General
What is the Clearance Store?

The Clearance Store offers discounts on blu products that are being discontinued and are limited in quantity, so once a product has run out of inventory it will no longer be offered for sale online. All good things must come to an end, but we want you to have the opportunity to stock up and save before you say goodbye to a product. If you have questions about alternatives, be sure to contact our Customer Service team and they can assist you with recommendations.

blu Rewards
Why can’t I use my points for discounts on product?

A: From time to time, different blu products will be available on the rewards platform.[CP1]


 [CP1]So, customers can use points for discounts on products?  The answer here is vague.

blu Rewards
My (Facebook, Instagram, Twitter) is connected to rewards, but I am not getting points for participating.

A: In order to earn points for connecting with blu on social media, please make sure your social media accounts are set to “Public” in the security settings. Please review the social media platforms’ settings to adjust.

blu Rewards
How do I track my rewards order once it is purchased?

A1: Once your reward item is shipped, you will get an email with a tracking number at the email address on file with your rewards account.

A2: Rewards  items are shipped via UPS ground.

A3: Reward items cannot be shipped to PO Boxes.

blu Rewards
Will {example reward} be back in stock? I wanted that.

A: Rewards items are selected based on many different factors. If there is an item that is no longer available, please feel free to contact us about it.

blu Rewards
How long do my points last?

A1: In order to retain your rewards points and keep an active status, you must make a purchase or complete a rewards activity every 6 months.

A2: Two weeks before your points expire, you will get an email from blu reminding you to stay active.

blu Rewards
How do I order a reward item?

A1: Once you have found a reward item you would like to purchase, simply click on the item on the rewards page. Select the size and color (if applicable) and the quantity you would like, and press the green “Redeem” button.

A2: If you do not have enough points for a particular item, you can place it in your wish list. Your wish list is accessible from your account page.

A3: Some rewards require a simple action to be “unlocked.” Simply read the description, and you will see what needs to be done to order.

blu Rewards
How do I earn points for blu products I’ve purchased?

(**link to article http://www.blucigs.com/gain-blu-nation-rewards-points/)

A1: When buying blu products online, you will receive 5 points for every dollar you spend.

A2: For blu items that are purchased at retail, you can find activation codes inside the packaging. Use the “Claim Points” activity to activate your code.

PLUS Xpress Kit
What is the difference between a PLUS Xpress Kit and a blu PLUS™ Kit?

The blu PLUS+ Xpress Kit was designed to give our customers the same vapor production and satisfaction of the blu PLUS™ Kit, but with the convenience and simplicity of a disposable. The only differences between the blu PLUS Xpress Kit and the blu PLUS Kit are the contents of each kit:

The blu PLUS Kit includes 1 rechargeable pack, 1 additional tank, 1 additional battery, 1 USB cord and 1 wall charger, but the Xpress Kit does not.

PLUS Xpress Kit
What other blu products are compatible with the Xpress Kit?
Xpress Kit Contents Compatible With
blu PLUS+™ Battery blu PLUS™ packs, Premium100 packs
blu Tank™ Systems blu PLUS™ batteries, Premium100 batteries
USB Charger All blu batteries
PLUS Xpress Kit
What flavors of blu Tank™ systems are available in the Xpress Kit?

The Xpress Kit comes with two (2) Classic Tobacco blu Tank systems in high nicotine strength, but you can purchase other flavors at retailers throughout the United States. Use our store locator to find retailers near you. You can also purchase blu Tank systems from our online store.

PLUS Xpress Kit
How do I use or change my PLUS Xpress Kit Tank System?

To use a blu Tank™, complete the following steps:

1. Peel off film from the sealed storage tray to remove one tank.

2. Remove the silicone cap from the end of the tank.

3. Remove the pull tab from the other end of the tank.

4. Screw the tank into the battery.

xpress_flavor_tank

blu Tanks units are sealed until the silicone cap and pull tab are removed, but if for some reason you get fluid from the tank on your skin, wash the affected area under water. Once a tank is empty, it will not produce vapor and can be replaced.

Do not remove the sticker from the blu Tank unit until you are ready to use the tank.

PLUS Xpress Kit
What is a blu Tank™ system and how is it different from cartridges?

Cartridges are constructed using an absorbent material that holds liquid, which is heated by a battery. As the heated liquid begins to evaporate, it produces vapor.

blu Tank systems are similar in concept, but they are assembled using no absorbent material and are filled entirely with liquid. The tank holds a greater amount of liquid, lasts considerably longer, delivers more vapor, and provides more consistent vapor than a cartridge (the first puff will be as satisfying as the last). The blu Tank system was also constructed to provide a draw that is more characteristic of a traditional cigarette.

If you need more information about blu Tank systems, we have several questions already answered in our blu Tank section.

PLUS Xpress Kit
How long does the PLUS Xpress Kit battery last?

As long as you care for it as directed in your product manual, you can expect to get about 1,000 recharges out of each PLUS+ battery. Note that tampering with, overcharging, and/or exposure to excessive heat will reduce the number of recharges you can get from your battery.

PLUS Xpress Kit
How long does the PLUS Xpress Kit battery last before it needs to be recharged?

The battery will last approximately 200 to 240 puffs. Individual usage will vary.

PLUS Xpress Kit
How long will it take to recharge my PLUS Xpress Kit battery?

It will take approximately 1 hour to recharge your PLUS+ battery using the USB charger. The light on the charger glows red until fully charged and turns blue when ready.

DO NOT leave the battery in the USB charger longer than 24 hours.

PLUS Xpress Kit
What are some of the Features of the PLUS Xpress Kit?
  • Battery that lasts twice as long as the blu™ Rechargeable or Premium
  • Longer-lasting blu Tank™ System
  • Significantly more vapor for a more satisfying experience
  • More consistency from puff to puff
  • A more cigarette-like draw
  • Conveniently sized and simple to use
PLUS Xpress Kit
What comes with a PLUS Xpress Kit?
  • 1 USB charger
  • 1 PLUS+ battery
  • 2 Classic Tobacco flavor tanks in high nicotine strength
  • 1-year warranty
PLUS Xpress Kit
Can I return a defective PLUS Xpress Kit?

Yes. All electronic components are covered by our limited 1-year warranty. If any of these items is defective during the warranty period, you can exchange it for an operational one at no extra cost.

This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your blu product, simply complete the Replacement Merchandise Authorization (RMA) form online.

PLUS Xpress Kit
How do I know when my PLUS Xpress Kit battery needs to be recharged?

When the blue LED at the tip of the e-cigarette flashes approximately 30 times, the e-cigarette battery needs to be recharged.

PLUS Xpress Kit
How do I charge the PLUS Xpress Kit battery?

The battery is shipped with a partial charge; however, for best performance with first-time use, it is recommended that you completely charge the battery before using it.

Complete the following steps:

1. Remove the battery and the USB charger from the package.

2. Screw the battery into the USB charger.

3. Plug the USB charger into a USB port. The light on the charger will glow red while the battery is charging. The light will glow blue once the battery is fully charged.

4. Remove the USB charger from the port once the battery is fully charged.

NOTE: Do not leave the battery in the USB charging port for more than 24 hours.

Flavors
Why is there no Low nicotine strength offered in blu Tanks™?

blu made this decision to provide distinct nicotine levels within our product choices to ensure that our customers can make informed decisions regarding their nicotine selection and usage.

blu PLUS+™
Where can I find the blu PLUS+™ User Manual?
blu PLUS+™
Where can I find specific product reviews for the PLUS+ Rechargeable Kit?
Flavors
Where can I purchase blu Tank™ systems?

You can buy the blu Tanks at retailers throughout the United States. Use our store locator to find blu Tanks™ systems near you.

Flavors
Can I return a defective blu Tank™ unit?

No. blu Tanks are NOT eligible for replacement or exchange. Contact Customer Service if you have any questions regarding your product.

Flavors
Where are your blu Tank™ systems made?

blu Tanks are made in China. The materials have been approved to hold consumables and are safe for human contact. The liquid within the flavor cartridges (also called smoke juice) is made in the U.S.A. using domestic and imported ingredients.

Flavors
Are your blu Tank™ systems compatible with other blu products? What about other brands of electronic cigarettes?

blu Tanks can be used with Premium100 batteries but are not compatible with products made by other electronic cigarette brands. For optimal performance, it is recommended that you use a tank with a blu PLUS+™ battery.

Flavors
Do blu Tank™ systems contain propylene glycol?

Yes. Propylene glycol, when combined with glycerin, enhances flavor delivery in some of our flavors. Propylene glycol is commonly used in electronic cigarettes (e-cigs) as a base carrier and to help blend flavor ingredients. When combined with glycerin, it also enhances flavor delivery and aerosol density, and generally improves the overall product quality and vaping experience.

Flavors
Is there a risk that the smoke juice can cause allergic reactions or other adverse side effects?

There might be individualized personal conditions that result in an allergic reaction to any kind of chemical substance. In the event that you experience an allergic reaction while using any blu product, you should discontinue its use and consult with a physician.

Flavors
Can my blu Tank™ unit leak during an airplane flight?

blu Tanks may leak slightly during an airplane flight. Should you experience any leakage, wipe the residue from the end of the tank before use.

Flavors
Can I make my own smoke juice and use it with blu Tank™ systems?

No. First, all blu Tanks are completely sealed on the inside. If you attempt to open the blu Tank, remove the smoke juice and replace it with your own, it will cause malfunctions with your electronic cigarette and will void your warranty.

Second, nicotine, if not properly tested and regulated, is a dangerous substance. Because smoke juice is ingested, it’s essential that you are mindful of the source and ingredients that go into it. If you aren’t sure, you run the risk of injury. For this reason, we strongly recommend against making and using your own smoke juice with our products.

Flavors
How do I properly dispose of my used blu Tank™ unit?

Simply unscrew the empty landfill-safe blu Tank from the battery, and throw it away.

Flavors
Can I refill my blu Tank™ unit?

No. The tank is prefilled, and if you attempt to take the tank apart, it will not function correctly. blu Tanks are intended for one-time use only.

Flavors
What colors are available for your blu Tank™ systems?

blu Tanks are available in black.

Flavors
Can I use my Premium100 battery with a blu Tank™ system?

Yes, blu Tanks can be used with a Premium100 battery, but for optimal performance it is recommended that you use a tank with a blu PLUS+™ battery.

Flavors
Why do blu Tank™ units come in a pack of 3 when there are 5 flavor cartridges in a pack?

While individual usage will vary, blu Tanks were constructed to last at least two times longer than our flavor cartridges. To keep the cost of our products low, blu made the decision to offer quantity at a price point that is reasonable for the most important portion of our business—our customers.

Flavors
Why is the nicotine level now represented as a percentage instead of milligrams (mg to %)?

blu eCigs is committed to ensuring that adult smokers can make informed decisions regarding the level of nicotine that they choose to use. For that reason, we have changed the representation of our nicotine levels from milligrams (mg) to percentages (%).

By providing a percentage, such as 2.4% (High), we are representing that the nicotine concentration contained in the liquid is 2.4% of the overall weight of liquid within the blu Tank™ unit. This directly corresponds to the nicotine strength per puff that you can expect to enjoy.

We have found that the amount of juice, size of products and the representation of nicotine content of products vary significantly from brand to brand. Milligrams of nicotine (mg) used to describe a product typically indicates the maximum amount of nicotine that could be delivered over the use of the entire unit. It is not an indication of the strength of nicotine you can expect to receive in each puff.

Flavors
Why did the High nicotine strength change with blu Tank™ units?

blu changed the nicotine strength of our High product category because of our commitment to offer more satisfaction to adult smokers compared to traditional cigarettes. This was the most frequently requested change that was conveyed by our customers.

Flavors
How long do blu Tank™ units last?

Individual usage will vary. The estimated number of puffs per tank is approximately 550.

Flavors
How do I know when my blu Tank™ unit is empty?

When your blu Tank produces less vapor, stops producing vapor altogether or provides an off taste, it’s time to replace the blu Tank.

Flavors
Do blu Tank™ units produce smoke?

No, they produce vapor. When a user inhales on the e-cig, a part called the atomizer heats up the smoke juice in the blu Tank. This turns the smoke juice into vapor, which is what a user inhales and exhales when using our electronic cigarettes.

Flavors
How is a blu Tank™ system similar to cartridges?

blu Tank systems are easily stored in your rechargeable pack and are pre-filled so you don’t risk spilling any smoke juice. Like the flavor cartridges, blu Tanks units also screw directly onto the battery, so there are no complicated procedures that are needed in order to use it.

Flavors
What is a blu Tank™ system and how is it different from cartridges?

Cartridges are constructed using an absorbent material that holds liquid, which is heated by a battery. As the heated liquid begins to evaporate, it produces vapor.

blu Tank systems are similar in concept, but they are assembled using no absorbent material and are filled entirely with liquid. The tank holds a greater amount of liquid, lasts considerably longer, delivers more vapor and provides more consistent vapor than a cartridge (the first puff will be as satisfying as the last). The blu Tank system was also constructed to provide a draw that is more characteristic of a traditional cigarette.

blu PLUS+™
Where can I purchase blu PLUS+™ Kits?

For a limited time you can buy the blu PLUS+ Kit in our online store and at retailers throughout the United States. Shop online now or use our Store Locator to find blu PLUS+ Kits near you.

blu PLUS+™
Can I return a defective blu PLUS+™ Kit?

Yes. All electronic components are covered by our limited 1-year warranty. If any of these items is defective during the warranty period, you can exchange it for an operational one at no extra cost.

This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your blu product, simply complete the Replacement Merchandise Authorization (RMA) form online.

blu PLUS+™
Can I store blu Tank™ units in my blu PLUS+™ Pack?

Yes. The blu PLUS+ pack will hold three blu Tanks units. The best way to store tanks in your pack is sealed with their cap and pull tab in place with the end that attaches to the battery facing down in the pack. This ensures that the flavor liquid contained inside is close to the atomizer contained inside and will help for optimal performance from the first puff.

Flavors
What are the ingredients in the blu Tank™ liquid?

blu Tanks contain e-liquid that is made in the U.S.A. with domestic and imported ingredients and includes the following: Nicotine (when applicable), Propylene Glycol and Vegetable Glycerin, Natural and Artificial Flavors, Distilled Water.

Flavors
What nicotine levels and flavors are available for blu Tank™ Systems?

High: 2.4% Nicotine Concentration
Flavors that are offered in High nicotine concentration include: Classic Tobacco, Magnificent Menthol, Cherry Crush, Vivid Vanilla, Piña Colada and Peach Schnapps.

Medium: 1.2 % Nicotine Concentration
Flavors that are offered in Medium nicotine concentration include: Classic Tobacco, Magnificent Menthol, Cherry Crush, Vivid Vanilla, Piña Colada and Peach Schnapps.

Non Nicotine
Flavors that are offered in Non Nicotine include: Magnificent Menthol, Cherry Crush, Vivid Vanilla, Piña Colada and Peach Schnapps.

Flavors
How do I use or change my blu Tank™ System?

To use a blu Tank, complete the following steps:

1. Peel off film from the sealed storage tray to remove one tank.

2. Remove the silicone cap from the end of the tank.

3. Remove the pull-tab from the other end of the tank.

4. Screw the tank into the battery.

How do I change my blu Tank
blu Tanks units are sealed until the silicone cap and pull tab are removed, but if for some reason you get fluid from the tank on your skin, wash the affected area under water. Once a tank is empty, it will not produce vapor and can be replaced.

Do not remove the sticker from the blu Tank unit until you are ready to use the tank. Tanks should be stored in the pack with the silicone cap side down.

blu PLUS+™
Can I use my existing blu wall charger to charge my blu PLUS+™ Pack?

The wall charger that we sell in our online store can be used with the blu PLUS+ pack. The wall charger that was provided for our Original pack is NOT compatible.

blu PLUS+™
Can I use my blu car charger to charge my blu PLUS+™ Kit?

You should only use the blu Universal Car Charger with the blu PLUS+ pack. The Universal Car Charger has a blue face plate instead of a black one and can be purchased in our online store.

blu PLUS+™
Can I use any type of charger or cable to charge my Pack?

There are two types of chargers that connect directly with our packs: the car charger and the wall charger.

The blu PLUS™ Pack comes with a wall charger and a corresponding USB cable that can be used with a USB-compatible device (such as a computer).

The Premium and Premium100 Packs each come with a wall charger that is compatible with the blu Premium, blu Premium100, and blu™ Rechargeable Packs.

The blu Rechargeable Pack comes with a car charger that is also compatible with the blu Premium and blu Premium100 Packs.

The Universal Car Charger is compatible with all blu packs, and is the only car charger compatible with the blu PLUS+ pack. It has a blue face plate instead of a black one. The Universal Car Charger can be purchased in our online store.

We do not recommend that you use any other charger or charging cord sold by a third party, as we can’t guarantee those other companies’ products meet the voltage and current requirements of our pack. Should you choose to use an outside party’s product, we cannot assure performance or be responsible for any issues that you may experience with your pack. In addition, using non-blu charging devices may void your warranty. Chargers and other accessories may be purchased in our online store.

blu PLUS+™
How do I charge the blu PLUS+™ batteries?

Batteries are shipped with a partial charge; however, for best performance with first time use, it is recommended that you completely charge the batteries before using them.

Complete the following steps:

1. Remove the plastic wrapper from one of the batteries.

2. Open the pack. Locate the slot marked “CHARGE.”

3. Insert the battery’s open-ended side into this slot, and close the lid.

When you first place a battery into the pack for charging, the pack’s blue light will slowly flash according to the remaining number of times the pack can charge a battery before the pack itself needs recharging.

The pack’s red light will glow when the battery has been properly loaded into the pack and the lid closed. A solid red light indicates the battery is charging. When the battery is fully charged, the red light will shut off.

If the red light blinks rapidly, remove the battery for 10 seconds then reinsert into the pack. If the red light continues to blink rapidly, then the battery is defective or has been depleted of its charge, and the battery should be discarded and replaced with a new one. In the event you need to exchange your battery, complete the Replacement Merchandise Authorization (RMA) form online.

blu PLUS+™
How long does the blu PLUS+™ battery last?

As long as you care for it as directed in your product manual, you can expect to get about 1,000 recharges out of each blu eCigs® battery. Note that tampering with, overcharging, and/or exposure to excessive heat will reduce the number of recharges you can get from your blu eCigs battery.

blu PLUS+™
How long does the blu PLUS+™ battery last before it needs to be recharged?

The battery will last approximately 200 to 240 puffs. Individual usage will vary.

blu PLUS+™
How long will it take to recharge my blu PLUS+™ batteries?
  • If you charge your battery in the pack, it will take approximately 30 minutes to recharge.
  • If you use a USB charger, it will take approximately 1 hour to recharge.
blu PLUS+™
How do I know when my blu PLUS+™ battery needs to be recharged?

When the blue LED at the tip of the e-cigarette flashes approximately 30 times, the e-cigarette battery needs to be recharged.

blu PLUS+™
How long does the blu PLUS+™ Pack last?

The pack was designed and tested to last an average user at least one year; however, individual usage will vary.

blu PLUS+™
How many batteries can the blu PLUS+™ Pack charge before it must be recharged?

The pack will charge approximately seven batteries before the pack itself is depleted and must be recharged. The number of times the blue light blinks on the pack indicates the approximate number of times the pack can charge the battery before the pack needs recharging.

blu PLUS+™
How long will it take to recharge my blu PLUS+™ Pack?

If you charge the pack using the wall charger or USB cable (plugged into a USB port on your computer), the pack will charge in approximately 3 hours.

blu PLUS+™
How do I know when my blu PLUS+™ Pack needs to be recharged?

When the pack needs recharging, the blue light will blink rapidly, approximately every two minutes.

blu PLUS+™
What are the indicators on the side of the blu PLUS+™ Pack?
  • The top light on the side of the pack is blue, and it is associated with the pack’s charge. When the pack needs recharging, the blue light will blink rapidly, approximately every two minutes. This light will also blink when you first place a battery into the pack for charging. The number of times the blue light blinks indicates the approximate number of times the pack can charge the battery before the pack needs recharging.
  • The bottom light is red, and it is associated with the e-cigarette battery’s charge. The red light will glow when the battery is properly loaded into the pack and the lid is closed. The red light will stop glowing once the battery is fully charged.
blu PLUS+™
How do I charge the blu PLUS+™ Pack?

The pack is shipped with a partial charge; however, for best performance with first time use, it is recommended that you completely charge the pack before using it.

Complete the following steps:

To charge with a USB cable:

1. Plug the enclosed USB cable’s large end into the USB-compatible device (such as a USB port on your computer or the wall charger).

2. Plug the USB cable’s small end into the bottom of your pack.

3. Once the pack starts charging, the pack’s blue light will glow. The light will stop glowing when the pack is completely charged.

To charge on a wall outlet:

1. Connect the larger USB connector into the wall charger.

2. Connect the smaller USB connector into the side of the pack.

3. Plug the wall charger into any 120V outlet.

4. Once the pack starts charging, the pack’s blue light will glow. The light will stop glowing when the pack is completely charged.

blu PLUS+™
What is different about the blu PLUS+™ Kit?

blu PLUS+ was designed to address the most common requests from our customers, and is focused on providing the following:

  • Longer battery life
  • More vapor with improved vapor delivery
  • Simple to use
blu PLUS+™
What are some of the features of the blu PLUS+™ Kit?
  • Batteries that last twice as long as the blu™ Rechargeable or Premium
  • Batteries that recharge twice as fast
  • Longer-lasting blu Tanks™ System
  • Significantly more vapor for a more satisfying experience
  • More consistency from puff to puff
  • A more cigarette-like draw
  • Conveniently sized and simple to use
blu PLUS+™
What comes with a blu PLUS+™ Kit?

The blu PLUS+ Kit comes with: One black Rechargeable pack, two batteries, one USB cable, one wall charger, a blu Tanks™ Classic Tobacco System (in high nicotine strength), a one-year warranty and the product manual.

Products
Where can I find the various product User Guides?
Products
Why do some of your products contain propylene glycol?

We are constantly evaluating ways to improve our flavors. Propylene glycol, when combined with glycerin, enhances flavor delivery in some of our flavors. Propylene glycol is commonly used in electronic cigarettes as a base carrier and to help blend flavor ingredients. When combined with glycerin, it also enhances flavor delivery and aerosol density, and generally improves the overall product quality and vaping experience.

Propylene Glycol and Allergic Reactions: There might be very individualized personal conditions that result in a highly sensitive reaction to any kind of chemical substance. In the event you experience an allergic reaction while using any of our products, please discontinue its use and consult with your personal physician for medical advice.

Products
What are the ingredients in blu e-liquid?

blu™ cartridges contain e-liquid that is made in the U.S.A. with domestic and imported ingredients. The listing of ingredients and nicotine levels can be located on the back of blu product packaging.

Products
How much nicotine is in each cartridge?

blu™ cartridges comes in varying nicotine strengths ranging from High to Non-Nicotine. The nicotine levels can be located on the back of blu product packaging.

Products
How long does it take to recharge a pack?

blu™ Rechargeable and Premium packs will take approximately 2.5 hours to fully recharge.

blu™ Premium100 packs will take approximately 3 hours to fully recharge.

For safety and warranty purposes, use only approved blu accessories to charge your pack.

Products
How long does it take to recharge a battery?

A fully discharged blu™ Rechargeable or Premium battery will take:

  • Approximately 70 minutes to fully recharge in the pack.
  • Approximately 60 minutes to fully recharge using the USB charger.

blu Premium100 batteries will take:

  • Approximately 70 minutes to recharge in the pack.
  • Approximately 90 minutes to fully recharge using the USB charger.

Universal PLUS+ and Premium100 Batteries will take:

  • Approximately 30 minutes to recharge in the blu PLUS™ pack.
  • Approximately 70 minutes to recharge in the Premium100 pack.
  • Approximately 60 minutes to recharge using the USB charger.

blu™ disposables cannot be recharged.

For safety and warranty purposes, use only approved blu accessories to charge your batteries.

Products
How do I know when the battery needs recharging?

On all blu models, your battery will blink 30 times when it needs to be recharged. Please note your battery will blink five times when it is being overused. This does not mean it needs to be recharged; it simply means you should stop using your blu eCigs® electronic cigarette for 30–60 seconds.

Products
How long does each battery last between charges?

All blu batteries are constructed using the latest Lithium-Ion technology.
• The blu™ Rechargeable and Premium batteries will last approximately 80–100 puffs before requiring a full recharge.
• blu Premium100 batteries will last approximately 150 puffs before requiring a full recharge.
• The Universal PLUS+ and Premium100 Battery will last approximately 200 to 240 puffs before requiring a full recharge.
• blu™ disposables cannot be recharged and should be discarded.
These are merely guides, and actual results may vary for each individual, depending on how the product is used.

Products
How long does each cartridge last?

blu flavor cartridges supply approximately 250+ puffs depending on the user.

blu™ disposables supply approximately 400+ puffs.

These are merely guides and actual results may vary for each individual depending on how the product is used.

Products
What is a Cartridge/Cartomizer?

The blu™ cartridges are a combination of a cartridge and an atomizer in one unit. They are designed to offer the best possible user experience. Because they are one unit and are replaceable, the flavors are optimized to the device to alleviate problems with atomizers and vapor consistency. blu flavors are manufactured in the U.S.A. with domestic and imported ingredients.

Products
How big is blu?

The rechargeable blu Original and blu Premium are 3.5 inches long and 0.31 inches wide. blu Premium100 is 3.88 inches long and 0.38 inches wide. blu™ disposables are 4.63 inches long and 0.38 inches wide.

Products
What is the difference between the different blu eCigs® rechargeable kits?

See our full product lineup for more information.

blu-ecig-differnces

Shipping
APO/FPO Shipping – APO/FPO Addresses?

Due to regulation changes at the USPS, blu eCigs is no longer able to ship lithium-ion products to APO/FPO addresses. Orders that contain Rechargeable Kits, Batteries or Packs will not be able to be shipped to these addresses. Orders that include flavor cartridges, USB Chargers and Wall chargers will ship as normal. More information.

Shipping
How do I track my order?

Once your order has been packed and is ready to ship, you will receive an email that will include your order tracking number and link for tracking. If you selected free shipping as your shipping method, then you can track your order on the UPS MAIL Innovations website. If you selected UPS as your shipping method, then you can track your package on the UPS website. Please allow up to 24 hours for your tracking number to become active.

Shipping
How do I know my order has been shipped?

Once your order has been packed and is ready to ship, you will receive a notification via email, which will include your order tracking number.

Shipping
How long does it take to receive my order?

Orders are typically shipped within 2 business days of order confirmation via email. If free shipping is selected, delivery times are typically 5–7 business days with no guarantee. However, due to significant layoffs, closures and other changes with the United States Postal Service (USPS), it may take longer than the estimated 5–7 business days to receive your package. Packages can be tracked through USPS, but additional tracking information may not appear on USPS.com, as packages are not required to be scanned by USPS until delivery. blu cannot take any responsibility for the delivery of orders; all delivery issues should be addressed with your local post office or UPS.

If UPS shipping is selected, delivery times are typically 1, 2 and 3 business days for the following services; UPS Three-Day Select, UPS Second Day Air, and UPS Next Day Air Saver. Delivery times are typically 1–5 business days for UPS Ground. UPS orders received after 1:00 p.m. EST will ship on the next business day.

Please Note: Delivery time frames are calculated from the date your package is shipped and does not include other processing time.

Shipping
What shipping options are available?

Free shipping is a United States Postal Service (USPS) delivery option provided by UPS MAIL Innovations. We also offer the following UPS shipping options; UPS Ground, UPS Three-Day Select, UPS Second Day Air, and UPS Next Day Air Saver. Shipping options and costs will be displayed on the checkout page for the shipping address provided. Customers outside of the U.S. should refer to internationalcheckout.com for shipping options available to their country.

Please Note: UPS can not ship to P.O. Boxes or APO addresses. Saturday delivery is not available via UPS. UPS orders received after 1:00 p.m. EST will ship on the next business day.

Shipping
Is shipping free for everyone?

blu offers free shipping with delivery provided by UPS MAIL Innovations and the United States Postal Service (USPS) as an option to all customers. We also offer free UPS Ground shipping on all orders totaling $100 or more. We cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office or UPS.

Shipping
What countries do you ship to?

blu™ electronic cigarettes can be purchased by U.S. and international customers and shipped to U.S. and international shipping addresses. Non-U.S. orders are processed and shipped through internationalcheckout.com. Please refer to individual country rules and guidelines on electronic cigarettes before placing your order.

Ordering
I am an organization that is exempt from my local jurisdiction’s state and local sales tax. Is it possible for me to submit my exemption certificate?

At this time, we are not able to process orders on a tax-exempt status. Several of our retail outlets are equipped to recognize tax-exempt entities.

Ordering
Am I responsible for additional taxes on purchases because I live in Minnesota?

You may be required by the Minnesota Department of Revenue to pay additional taxes and fees due as a result of your purchases from blu eCigs.

Ordering
Where can I purchase blu?

blu is available via the Internet through our secure site and via our retail partners, which can be found here. The blu Customer Service support team is unable to take orders over the phone but is available to assist customers with online purchases 7 days a week, 7 a.m.–11 p.m. Eastern at the toll-free number 1-888-207-4588.

Ordering
Is my online purchase via credit card secure?

Yes. All transactions are processed using SSL (Secure Sockets Layer) technology, which is designated by a padlock icon in Internet Explorer and Firefox. SSL encrypts the transmission of your payment information in such a way that only the parties involved in the transaction can read the information. In addition, your information will never be shared with a third party. A $1.00 authorization credit card charge will be assessed at point of purchase to test account validity, and will be removed from your account within a few days.

General
Who can buy blu?

blu eCigs® electronic cigarettes can be purchased by anyone of legal smoking age in the state where they reside.

General
Can blu be used to quit smoking?

blu has not been approved by the FDA for such use.

General
How are blu e-cigarettes different from traditional cigarettes?

A blu™ electronic cigarette simulates the smoking experience without the tobacco smoke, ash and smell associated with traditional tobacco cigarettes. There are two main components: the battery and the blu Tank™ system or flavor cartridge. When you inhale on the e-cig, the battery is activated. This action heats up (without burning) the liquid contained in the tank or flavor cartridge, and it’s then converted into a vapor. You inhale and exhale this vapor.

Products
What flavors are available?

blu has developed several delicious flavors: Classic Tobacco, Magnificent Menthol, Cherry Crush, Vivid Vanilla, Piña Colada and Peach Schnapps.

General
Can I smoke blu anywhere?

blu eCigs® electronic cigarettes are not traditional cigarettes and do not burn tobacco, so they may be smoked in places with smoking bans that only apply to traditional cigarettes.

General
Why is the light on the end of the electronic cigarette blue?

The tip of a blu™ electronic cigarette is blue in color to alleviate any concerns people may have that you are smoking a real cigarette in areas where you typically cannot smoke traditional cigarettes. The blue light lets them know you are not smoking a cigarette.

General
What makes blu better than other electronic cigarettes?

The blu™ product range is the best on the market, not only because of its quality and control standards, but also because of our industry-exclusive packs. The pack charges your batteries on the go and allows you to carry your flavor cartridges together with your spare batteries in a high-quality plastic case that is similar in size to a normal cigarette pack. Additionally, our cartridge produces more vapor than other electronic cigarettes, and our flavors are made in the U.S.A. with domestic and imported ingredients. The listing of ingredients and nicotine levels can be located on the back of blu product packaging.

blu also has strict quality control standards; we maintain an independent party to inspect production lots for quality control.

Products
Does blu produce smoke?

No, blu eCigs® electronic cigarettes produce a vapor that looks like smoke, but disappears in seconds.

Products
How does blu work?

blu™ electronic cigarettes work with a small rechargeable battery (blu disposables are not rechargeable) and a unique, replaceable cartridge containing one of our seven blu flavors. When you inhale (drag on the electronic cigarette), it activates the cartridge, which vaporizes the solution.

General
Who should use blu?

blu eCigs® products can be purchased and used by anyone over the legal smoking age in the state where they reside. They should not be used by children, pregnant or breast feeding women, people with heart disease, high blood pressure, diabetes or people taking medicines for asthma or depression. Consult your physician before using any electronic cigarette product. CALIFORNIA PROPOSITION 65: Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.

General
What’s in an electronic cigarette?

The ingredients in electronic cigarettes vary depending on the brand, but blu eCigs® electronic cigarettes contain smoke juice that’s made in the U.S.A. with domestic and imported ingredients, and a listing of ingredients and nicotine levels can be located on the back of blu product packaging.

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