Don't see the answer you're looking for? Contact Customer Service.

Products
Where can I find the various product User Guides?
Products
Why do some of your products contain propylene glycol?

We are constantly evaluating ways to improve our flavors. Propylene glycol, when combined with glycerin, enhances flavor delivery in some of our flavors. Propylene glycol is commonly used in electronic cigarettes as a base carrier and to help blend flavor ingredients. When combined with glycerin, it also enhances flavor delivery and aerosol density, and generally improves the overall product quality and vaping experience.

Propylene Glycol and Allergic Reactions: There might be very individualized personal conditions that result in a highly sensitive reaction to any kind of chemical substance. In the event you experience an allergic reaction while using any of our products, please discontinue its use and consult with your personal physician for medical advice.

Products
What are the ingredients in blu e-liquid?

blu™ cartridges contain e-liquid that is made in the U.S.A. with domestic and imported ingredients. The listing of ingredients and nicotine levels can be located on the back of blu product packaging.

Products
How much nicotine is in each cartridge?

blu™ cartridges comes in varying nicotine strengths ranging from High to Non-Nicotine. The nicotine levels can be located on the back of blu product packaging.

Products
How long does it take to recharge a pack?

blu™ Rechargeable and Premium packs will take approximately 2.5 hours to fully recharge.

blu™ Premium100 packs will take approximately 3 hours to fully recharge.

For safety and warranty purposes, use only approved blu accessories to charge your pack.

Products
How long does it take to recharge a battery?

A fully discharged blu™ Rechargeable or Premium battery will take:

  • Approximately 70 minutes to fully recharge in the pack.
  • Approximately 60 minutes to fully recharge using the USB charger.

blu™ Premium100 batteries will take:

  • Approximately 70 minutes to fully recharge in the pack.
  • Approximately 90 minutes to fully recharge using the USB charger.

blu™ disposables cannot be recharged.

For safety and warranty purposes, use only approved blu accessories to charge your batteries.

Products
How do I know when the battery needs recharging?

On all blu models, your battery will blink 30 times when it needs to be recharged. Please note your battery will blink five times when it is being overused. This does not mean it needs to be recharged; it simply means you should stop using your blu eCigs® electronic cigarette for 30–60 seconds.

Products
How long does each battery last between charges?

All blu batteries are constructed using the latest Lithium-Ion technology. The blu™ Rechargeable and Premium batteries will last approximately 80–100 puffs before requiring a full recharge.

blu™ Premium100 batteries will last approximately 150 puffs before requiring a full recharge.

blu™ disposables cannot be recharged and should be discarded.

These are merely guides, and actual results may vary for each individual, depending on how the product is used.

Products
How long does each cartridge last?

The blu Original and blu Premium cartridges supply approximately 250+ puffs depending on the user.

blu Premium100 cartridges supply approximately 320+ puffs depending on the user.

blu™ disposables supply approximately 400+ puffs.

These are merely guides and actual results may vary for each individual depending on how the product is used.

Products
What is a Cartridge/Cartomizer?

The blu™ cartridges are a combination of a cartridge and an atomizer in one unit. They are designed to offer the best possible user experience. Because they are one unit and are replaceable, the flavors are optimized to the device to alleviate problems with atomizers and vapor consistency. blu flavors are manufactured in the U.S.A. with domestic and imported ingredients.

Products
How big is blu?

The rechargeable blu Original and blu Premium are 3.5 inches long and 0.31 inches wide. blu Premium100 is 3.88 inches long and 0.38 inches wide. blu™ disposables are 4.63 inches long and 0.38 inches wide.

Products
What is the difference between the different blu eCigs® rechargeable kits?

See our full product lineup for more information.

blu-ecig-differnces

Shipping
APO/FPO Shipping – APO/FPO Addresses?

Due to regulation changes at the USPS, blu eCigs is no longer able to ship lithium-ion products to APO/FPO addresses. Orders that contain Rechargeable Kits, Batteries or Packs will not be able to be shipped to these addresses. Orders that include flavor cartridges, USB Chargers and Wall chargers will ship as normal. More information.

Shipping
How do I track my order?

Once your order has been packed and is ready to ship, you will receive an email that will include your order tracking number and link for tracking. If you selected free shipping as your shipping method, then you can track your order on the UPS MAIL Innovations website. If you selected UPS as your shipping method, then you can track your package on the UPS website. Please allow up to 24 hours for your tracking number to become active.

Shipping
How do I know my order has been shipped?

Once your order has been packed and is ready to ship, you will receive a notification via email, which will include your order tracking number.

Shipping
How long does it take to receive my order?

Orders are typically shipped within 2 business days of order confirmation via email. If free shipping is selected, delivery times are typically 5–7 business days with no guarantee. However, due to significant layoffs, closures and other changes with the United States Postal Service (USPS), it may take longer than the estimated 5–7 business days to receive your package. Packages can be tracked through USPS, but additional tracking information may not appear on USPS.com, as packages are not required to be scanned by USPS until delivery. blu cannot take any responsibility for the delivery of orders; all delivery issues should be addressed with your local post office or UPS.

If UPS shipping is selected, delivery times are typically 1, 2 and 3 business days for the following services; UPS Three-Day Select, UPS Second Day Air, and UPS Next Day Air Saver. Delivery times are typically 1–5 business days for UPS Ground. UPS orders received after 1:00 p.m. EST will ship on the next business day.

Please Note: Delivery time frames are calculated from the date your package is shipped and does not include other processing time.

Shipping
What shipping options are available?

Free shipping is a United States Postal Service (USPS) delivery option provided by UPS MAIL Innovations. We also offer the following UPS shipping options; UPS Ground, UPS Three-Day Select, UPS Second Day Air, and UPS Next Day Air Saver. Shipping options and costs will be displayed on the checkout page for the shipping address provided. Customers outside of the U.S. should refer to internationalcheckout.com for shipping options available to their country.

Please Note: UPS can not ship to P.O. Boxes or APO addresses. Saturday delivery is not available via UPS. UPS orders received after 1:00 p.m. EST will ship on the next business day.

Shipping
Is shipping free for everyone?

blu offers free shipping with delivery provided by UPS MAIL Innovations and the United States Postal Service (USPS) as an option to all customers. We also offer free UPS Ground shipping on all orders totaling $100 or more. We cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office or UPS.

Shipping
What countries do you ship to?

blu™ electronic cagerettes can be purchased by U.S. and international customers and shipped to U.S. and international shipping addresses. Non-U.S. orders are processed and shipped through internationalcheckout.com. Please refer to individual country rules and guidelines on electronic cigarettes before placing your order.

Pricing
I am an organization that is exempt from my local jurisdiction’s state and local sales tax. Is it possible for me to submit my exemption certificate?

At this time, we are not able to process orders on a tax-exempt status. Several of our retail outlets are equipped to recognize tax-exempt entities.

Pricing
Am I responsible for additional taxes on purchases because I live in Minnesota?

You may be required by the Minnesota Department of Revenue to pay additional taxes and fees due as a result of your purchases from blu eCigs.

Ordering
Where can I purchase blu?

blu is available via the Internet through our secure site and via our retail partners, which can be found here. The blu Customer Service support team is unable to take orders over the phone but is available to assist customers with online purchases 7 days a week, 7 a.m.–11 p.m. Eastern at the toll-free number 1-888-207-4588.

Ordering
Is my online purchase via credit card secure?

Yes. All transactions are processed using SSL (Secure Sockets Layer) technology, which is designated by a padlock icon in Internet Explorer and Firefox. SSL encrypts the transmission of your payment information in such a way that only the parties involved in the transaction can read the information. In addition, your information will never be shared with a third party. A $1.00 authorization credit card charge will be assessed at point of purchase to test account validity, and will be removed from your account within a few days.

General
Who can buy blu?

blu eCigs® electronic cigarettes can be purchased by anyone of legal smoking age in the state where they reside.

General
Can blu be used to quit smoking?

blu has not been approved by the FDA for such use.

General
How are blu e-cigarettes different from traditional cigarettes?

blu e-liquid is made in the U.S.A. with domestic and imported ingredients. The listing of ingredients can be located on the back of blu product packaging. A blu™ electronic cigarette simulates the smoking experience without the tobacco smoke, ash and smell associated with traditional tobacco cigarettes.

Products
What flavors are available?

blu has developed 7 delicious flavors: Classic Tobacco, Magnificent Menthol, Cherry Crush, Vivid Vanilla, Piña Colada, Peach Schnapps and Java Jolt.

General
Can I smoke blu anywhere?

blu eCigs® electronic cigarettes are not traditional cigarettes and do not burn tobacco, so they may be smoked in places with smoking bans that only apply to traditional cigarettes.

General
Why is the light on the end of the electronic cigarette blue?

The tip of a blu™ electronic cigarette is blue in color to alleviate any concerns people may have that you are smoking a real cigarette in areas where you typically cannot smoke traditional cigarettes. The blue light lets them know you are not smoking a cigarette.

General
What makes blu better than other electronic cigarettes?

The blu™ product range is the best on the market, not only because of its quality and control standards, but also because of our industry-exclusive packs. The pack charges your batteries on the go and allows you to carry your flavor cartridges together with your spare batteries in a high-quality plastic case that is similar in size to a normal cigarette pack. Additionally, our cartridge produces more vapor than other electronic cigarettes, and our flavors are made in the U.S.A. with domestic and imported ingredients. The listing of ingredients and nicotine levels can be located on the back of blu product packaging.

blu also has strict quality control standards; we maintain an independent party to inspect production lots for quality control.

Products
Does blu produce smoke?

No, blu eCigs® electronic cigarettes produce a vapor that looks like smoke, but disappears in seconds.

Products
How does blu work?

blu™ electronic cigarettes work with a small rechargeable battery (blu disposables are not rechargeable) and a unique, replaceable cartridge containing one of our seven blu flavors. When you inhale (drag on the electronic cigarette), it activates the cartridge, which vaporizes the solution.

General
Who should use blu?

blu eCigs® products can be purchased and used by anyone over the legal smoking age in the state where they reside. They should not be used by children, pregnant or breast feeding women, people with heart disease, high blood pressure, diabetes or people taking medicines for asthma or depression. Consult your physician before using any electronic cigarette product. CALIFORNIA PROPOSITION 65: Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.

General
What’s in an electronic cigarette?

The ingredients in electronic cigarettes vary depending on the brand, but blu eCigs® electronic cigarettes contain smoke juice that’s made in the U.S.A. with domestic and imported ingredients, and a listing of ingredients and nicotine levels can be located on the back of blu product packaging.

Get Rewards

Get rewarded for doing what you love, savoring blu eCigs® products. It's one of those win-win situations.

Sign up for blu Nation Rewards
Great Rewards from blu

Points. Prizes. Perfect.